Question 1

What is LyfLynks?

Accepted Answer

LyfLynks, a Limited Liability Corporation incorporated in Delaware in 2017, is the organization created to ease the stress and demands on family caregivers.  We are committed to improving and simplifying the lives of those individuals and families, who like us, actively care for the welfare and support the quality of life of aging and challenged loved ones. LyfLynks provides a comprehensive human-enabled technology platform for family caregivers. Combining a mobile application, a 24/7 team of qualified care advocates and a vast network of curated vendors, LyfLynks is an essential tool our members rely upon to monitor, schedule and organize their caregiving efforts.

Question 2

Is membership limited to only caregivers for the elderly?

Accepted Answer

Membership is limited to family caregivers and the care recipients associated with the Account.

Question 3

How much does this service cost?

Accepted Answer

LyfLynks charges a monthly member account introductory subscription fee of $89.95.  This provides up to five family caregivers and a household of up to two care recipients access to LyfLynks services and the LyfLynks caregiver platform.  Each additional family caregiver and care recipient may be added to the account for an additional monthly fee of $5.  Any additional services or products ordered through LyfLynks, for example transportation, are pre-approved by the member and billed to the member.

Question 4

Are there different membership levels?

Accepted Answer

Currently LyfLynks offers only one membership level. You will be notified when additional levels are available in your area.

Question 5

What does membership include?

Accepted Answer

Your membership includes full access and user rights to the LyfLynks mobile application, access to our 24/7 Member Care Center and use of our proprietary service network.  We are dedicated to making your life simpler and helping you to organize and respond to the needs of your loved ones.

Question 6

How do I enroll in LyfLynks?

Accepted Answer

Enrollment in LyfLynks is easy. Download the LyfLynks application from the Apple Store or Google Play Store. Once you have downloaded the application, launch LyfLynks and click on the “Sign Up Now” button. LyfLynks will guide you through the sign-up process. During enrollment, you will be prompted to enter contact information for you and your loved ones, review and accept the LyfLynks' Terms of Service, and provide credit card information for the purchase of vendor goods and services.

Question 7

How do I cancel my membership?

Accepted Answer

The Primary Caregiver may cancel the member subscription.  The Primary Caregiver may notify LyfLynks of his or her intention to cancel the member subscription at any time.  Account cancellations are effective on the last day of the calendar month in which LyfLynks has been notified of the cancellation via the Account Settings section of the mobile application or via direct contact to the Member Care Center.

Question 8

How long is my membership?  Is there a minimum membership period?

Accepted Answer

There are no long-term commitments to LyfLynks membership.  You may cancel at any time and cancellation will take effect on the last day of the month in which you notified us of your desire to cancel membership.

Question 9

Is my information and activity shared with anyone?

Accepted Answer

Lyflynks, Inc. is committed to protecting and respecting Members' privacy. We take this very seriously and have established a “Privacy Policy”. This Privacy Policy describes what kind of data we may collect, how we collect it, how we use it, with whom we may share it, and what rights you have concerning your information. We are happy to provide you with this policy at your request.

Question 10

What information can a Member view on my account?

Accepted Answer

Any Member on the account may invite additional members. All Member have full access to the information contained on the LyfLynks mobile application associated with the Account. However, alerts sent to and from the Member Care Center may at the option of the Member Advocate be restricted to specific members.

Question 11

What is the Member Care Center?

Accepted Answer

The LyfLynks Member Care Center is a 24x7 contact center staffed by qualified care advisors employed by LyfLynks who we refer to as Member Advocates.

Question 12

How can I contact LyfLynks if I lose my phone?

Accepted Answer

LyfLynks may be contacted 24/7 by calling 888-769-5870 or emailing or texting support@lyflynks.com.

Question 13

What are the hours of operation for the Member Care Center?

Accepted Answer

The Member Care Center is available 24 hours a day/7days a week to respond to your requests and assist you.

Question 14

What services does LyfLynks offer?

Accepted Answer

The LyfLynks app provides you with the ability to request transportation, arrange for medical appointments, order companion services, and schedule a check-in with the elder. We are here to help. Our “Ask LyfLynks” concierge feature allows you to obtain almost any other service your loved one may require to remain safe and secure in their home, including home repairs or financial services.

Question 15

How does LyfLynks qualify vendors on their network?

Accepted Answer

LyfLynks actively curates vendors it makes available to members by validating the accuracy of information they provide to us such as:  number of years in business, insurance, employment policies, better business ratings, professional status, etc.  Furthermore, as LyfLynks expands we believe peer-reviews and Member quality performance ratings will be available to Members to better ensure the quality of services provided by these 3rd party vendors.

Question 16

Does LyfLynks guarantee the quality of service provided by its vendors?

Accepted Answer

No.  We cannot warrant or guarantee the quality of services provided by vendors within our network. However, it is in our best interest to make every effort in ensuring the Member's satisfaction and fairness with our vendors.

Question 17

Can I pay for vendor services directly?

Accepted Answer

You have the option of paying vendors directly however payment via your LyfLynks account enables us to more closely monitor the delivery of services and your transactions help LyfLynks drive and control quality compliance for all Members.

Question 18

We use a service provider that we like, can we suggest adding them to the LyfLynks platform?"

Accepted Answer

We’re happy to receive suggestion for additional vendors information providers.  If you would like to recommend a vendor, please submit this information using the “Ask LyfLynks” feature in the app, or by calling our Member Care Center.

Question 19

What if I have problem with a service coordinated through Lyflynks?

Accepted Answer

LyfLynks will assist in any dispute resolutions necessary with vendors place in our network.  We will make every effort to ensure your reasonable satisfaction.

Question 20

Who is your Personal Emergency Response System (PERS) provider?

Accepted Answer

For our members that require PERS, we provide referrals to our partner, ADT.

Question 21

What options are available for medication monitoring?

Accepted Answer

There are a number of solutions in the market today ranging from pill boxes, mobile applications and pill dispensers. We are working on finding the best solution to link to LyfLynks and hope to have it available in the near future. In the meantime, you might consider LiveFine Automatic Pill Dispenser available on Amazon.

Question 22

What social services are available through LyfLynks for my loved one?

Accepted Answer

Use the Ask LyfLynks feature or contact the Member Care Center directly to identify or arrange low cost or free social services for your loved one. Your Member Advocate can assist you and will leverage our knowledge of the eldercare and caregiver resources to identify social services in the vicinity of you or your loved ones’ home.

Question 23

How are services arranged on LyfLynks paid?

Accepted Answer

Most services, with a few exceptions, are paid directly by LyfLynks and subsequently billed to the Member’s credit card linked to their LyfLynks account. This way LyfLynks is able to leverage the combined purchasing power of all its members to improve the quality of services and to facilitate fair pricing while helping our members keep track of costs.

Question 24

Who can authorize charges on my account?

Accepted Answer

Currently the family caregiver designated as PAYOR, the Primary Caregiver and/or care recipient may order a service for the care recipient and authorize charges to the member account.

Question 25

How does the authorization of a charge to my account work?

Accepted Answer

When an authorized Member orders a goods or services, LyfLynks provides them with an estimate of the cost to approve via the mobile application. Our vendors bill LyfLynks directly and LyfLynks pays the vendor after confirmation of satisfactory delivery. LyfLynks then bills the Member's credit card for the actual cost of the service provided the final cost does not exceed the approved estimate. The Member is notified of the final amount charged to their credit card and asked to rate the service.

Question 26

How often will my credit card be billed?

Accepted Answer

LyfLynks bills the Member account's designated credit card daily as expenses are approved and incurred on the account.  Your LyfLynks monthly account subscription fee is billed in advance during the last week of each month for the following month's service period.

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